Most orders ship within 4 business days.

Unopened Merchandise – You may return any “unopened” products and accessories within 30 days of delivery. Buyer is responsible for shipping back and there may be a restock fee to cover original shipment of goods

Opened Merchandise – Opened products and accessories can be returned within 30 days of delivery, but will be subject to a 20% restocking fee to cover testing, cleaning and repackaging expenses. Return shipping costs lay solely on the buyer in this case. Please note that on electrical system parts including ignition coils, electrical starters, and any other electrical system component is not refundable or returnable under any circumstance due to warranty changes from all current manufacturers concerning electrical items. All other parts fall under the previous return policy. If any NON Electrical part is found to be defective it can be returned and exchanged within 30 days.

All New Engine powered equipment with a full Manufacture Warranty cannot be returned once it has been gassed or oiled. If the product has been gassed or oiled, it needs to be taken to a Local Authorized Service Center for repair, which may be covered under warranty. If product is returned and upon inspection shows signs that gas or oil have been used then no refund will be given and the customer will be notified via telephone. No returned merchandise will be accepted without a Return Material Authorization (RMA). Please contact us via email or speak with a customer representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment.

All Refurbished Units – Any refurbished Unit with a Factory warranty cannot be returned once it has been gassed or oiled unless item is damaged beyond repair due to shipping or deemed defective by a Local Authorized Dealer. Carburetor adjustments are not considered a defect and a refurbished unit needing a carburetor adjustment needs to be service by a local dealer.

Call our customer service at 732-446-9200 or email us at website@pantanopower.com

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Wholegoods can not be shipped outside of the USA. We can ship parts anywhere in the world.

Most of the time yes.